Contact
Customer care, bulk & trade inquiries, or after-sales — we usually reply within 24 hours.
orders, shipping status, returns & warranty
cafés, guesthouses, boutiques & distributors
Within 24 hours, Monday to Saturday
damage evidence, reship or refund within window
By appointment — design & sampling visits
Policies
International delivery with tracked shipping. Regional plug adapters included where applicable.
Unused items returnable within the window. Damage handled with photo/video evidence.
Real coverage for electrical parts and manufacturing defects — human damage excluded.
We collect only what's needed to fulfill and support your order. No reselling of data.